Forest City Surplus - Shipping Information

Forest City Surplus Canada
Shipping Information

We are located in Canada, therefore all prices and invoices are shown in Canadian dollars

U.S. customers ordering more than $200.00 US may be required to pay brokerage fees

To return a defective product please follow instructions on this page

FOR PRODUCTS THAT ARE IN STOCK
Orders are usually processed within 7 Business Days.
If there is a delay beyond this time we will send an email message to advise you.

We ship on weekdays - Mondays to Fridays For insurance reasons we require a signature and proof of ID on delivery.

Canada Post is now recommended as the best method for shipping to the USA.
(less paperwork and faster border crossing time)

We offer both surface and air parcel postal shipping to most world locations. *
Tracking numbers are emailed on the day of shipment so that
customers can check the status of a parcel while in transit.

Canada Post link for average United States standard parcel delivery time.

Canada Post link for average International AIR PARCEL delivery time.
Canada Post link for average International SURFACE PARCEL delivery time.

* Canada Post will not guarantee shipping to high risk countries therefore we unable to ship to these locations.

Please note that we do not control the shipping companies
or the processing speed of the customs officials in your country.
Therefore we can not guarantee shipping delivery dates outside of Canada.

We recommend UPS as the fastest shipping method only for our Canadian customers.
Customers with a rural route or P.O. Box address should choose Canada Post as UPS is unable to deliver to these locations.

Standard UPS delivery time to most locations in
North America = AVERAGE 7 business days or less.
Tracking numbers are emailed on the day of shipment so that
customers can check the status of a parcel while in transit.

U.S. customers are advised NOT to select UPS as the U.S. government requires UPS to provide FCC and detailed textile manufacturing documents for every product imported.
Therefore it is possible that your order will be held by U.S. customs and will
not reach you. Canada Post does not have this problem.

PICK UP ORDERS
Orders can now be picked up in our retail store!
As proof of your identity we will require - a printed copy of your order,
photo ID and the actual credit card used to place the order.

The above shipping times apply only for products that are currently in stock !

It's easy to order!
BUT please note that our inventory changes daily !
100's of new items are received every month, and 100's of items sell out !
THAT IS THE NATURE OF THE SURPLUS BUSINESS.
If an item is in stock, we will certainly ship your order as quickly as possible.
If an item sells out before your order is processed we will send
an email message to advise you.

Why we don't use Paypal
The Paypal system is useful for instant payments only.
Our policy is to NOT charge a customer's credit card until the day an order
is processed and ready for shipment.
Therefore we do not wish to receive instant payments.

Thanks for shopping at Forest City Surplus Canada !