Forest City Surplus Canada Shipping Information

We are located in Canada, therefore all prices and invoices are shown in Canadian dollars

U.S. customers ordering more than $800.00 US may be required to pay import duty fees

To return a defective product please follow instructions on this page

For products that are in stock

Orders are usually processed within 7 Business Days. If there is a delay beyond this time we will send an email message to advise you.

We ship on weekdays - Mondays to Fridays

For insurance reasons we require a signature and proof of ID on delivery.

Canada Post Logo

Canada Post is recommended as the best method for shipping to the USA, and most other countries*.
(less paperwork and faster border crossing time)

*We offer both surface and air parcel postal shipping to most world locations.
Tracking numbers are emailed on the day of shipment so that customers can check the status of a parcel while in transit.

Canada Post link for average standard parcel delivery time.

*We do not ship to countries where Canada Post can not guarentee safe delivery

Fedex Logo

We now offer Fedex worldwide shipping.

Click here for more info from Fedex.

Standard Fedex delivery time to most locations in North America = AVERAGE 7 business days or less.
Tracking numbers are emailed on the day of shipment so that customers can check the status of a parcel while in transit.

U.S. customers are advised to select Canada Post shipping. The U.S. government requires other shipping companies to provide FCC and detailed textile manufacturing documents for every product imported. Therefore it is possible that your order could be delayed by U.S.customs. Canada Post does not have this problem.

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We recommend UPS as the fastest shipping method only for our Canadian customers.
Customers with a rural route or P.O. Box address should choose Canada Post as UPS is unable to deliver to these locations.

Standard UPS delivery time to most locations in North America = AVERAGE 7 business days or less.

Click here for more info from UPS.

Tracking numbers are emailed on the day of shipment so that customers can check the status of a parcel while in transit.

U.S. customers are advised to select Canada Post shipping. The U.S. government requires other shipping companies to provide FCC and detailed textile manufacturing documents for every product imported. Therefore it is possible that your order could be delayed by U.S.customs. Canada Post does not have this problem.

DISCLAIMER
Please note that we do not control the shipping companies or the processing speed of the customs officials in your country. Therefore we can not guarantee shipping delivery dates outside of Canada.

PICK UP ORDERS
Orders can now be picked up in our retail store! As proof of your identity we will require - a printed copy of your order, photo ID and the actual credit card used to place the order. Note: Your online order will not be ready for pickup until we contact you.

The above shipping times apply only for products that are currently in stock!

It's easy to order!

BUT please note that our inventory changes daily!
100's of new items are received every month, and 100's of items sell out! THAT IS THE NATURE OF THE SURPLUS BUSINESS. If an item is in stock, we will certainly ship your order as quickly as possible. If an item sells out before your order is processed we will send an email message to advise you.

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