Warranty Policy:

We offer a 90-day parts and labour warranty on new electronic products.

Defective products may be returned for repair, provided such products are returned in complete original condition, with original, undamaged packaging.  Cases of damage due to incorrect installation or misuse do not qualify for our warranty.
 

• Our maximum store warranty for any product we sell does not exceed 90 days.
• Some manufacturers may provide extended (one year) warranties on their products.  In such cases, enclosed factory warranty cards provide service details.

• Our terms are exchange or credit only, with no refunds.  Credit may be applied toward any of our products.
• Items may be returned for exchange or credit within 14 days of delivery date only if returned in original condition and in original undamaged packaging.  
  
• We will not credit any products that are not returned in original condition.
• We can not accept returned underwear or swim wear due to health safety regulations.  (would you want to handle some persons used underwear?)
  
• We will not refund shipping costs unless we have made a shipping error.
• We will not refund shipping costs for any exchanges, repairs or errors by the customer in choosing the wrong product.
• If a shipping refund is necessary we will refund EXACTLY the amount that we charged you.  We will not refund additional air mail, express, Priority Courier, Xpresspost or overnight shipping costs.
  
• Please include a note explaining the reason for your return
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If you do not follow these simple instructions, your package will not reach us.  It will be automatically stopped by Canada Post, marked "refused" and returned to you.

• If it is necessary to ship a product to us from the USA or Canada,
  please use Parcel Post Ground and insure the shipment for your protection.
• Do not ship air mail unless you wish to pay the additional expense yourself.
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• Please DO NOT ship U.P.S. (United Parcel Service)  from the USA
  
• If you attempt to send a package to us by U.P.S. (United Parcel Service) from the USA, it will simply be refused before delivery and returned to you.

• ALL SHIPMENTS TO US MUST HAVE OUR RETURN SHIPPING LABEL
  

• CLICK HERE TO PRINT OUR RETURN SHIPPING LABEL

• If you do not attach the return shipping label Canada Post will automatically refuse to deliver the package and return it to you.  (when you call us later to complain don't say we didn't tell you about this)
  

• PLEASE ENCLOSE A COPY OF OUR INVOICE AS PROOF OF PURCHASE

• Please remove any original shipping labels to avoid confusing the post office about which address to deliver to.

• We will not accept C.O.D. shipments, they will be returned to you.

• PLEASEbe sure to enclose a note explaining the reason for your return.