AIRSOFT GUN POLICY
Please read our warranty policy and return shipping instructions!
 

Airsoft Gun Policy:

FOREST CITY SURPLUS WILL ONLY SELL AIR POWERED GUNS TO PERSONS 18 YEARS OF AGE OR OLDER.

DISCLAIMERS:
Forest City Surplus is not responsible for any manufacturer's claims on performance or specifications.

Buyers outside Canada are fully responsible for determining the legality of any product sold by Forest City Surplus in his or her country or state. Forest City Surplus is not responsible for the import policies of your country or state and we are not at fault if the import inspectors of your country or state prevent any of our products from reaching you. Forest City Surplus will not issue you a refund if your government inspectors seize the products you order.


Airsoft Return Policy:
 
  • All Air Soft Guns sold by Forest City Surplus are covered by a 15 DAY REPLACEMENT WARRANTY ONLY
  • No refunds or exchanges
  • Some Airsoft Guns sold by Forest City Surplus include an orange tip. (as required by U.S. law) If you return one of these Airsoft Guns the orange tip must be attached to the gun in the same condition as it was sold.
  • We will only refund shipping costs if we have made a shipping error.
  • We will not refund shipping costs for any error made by the customer in choosing the wrong product.
  • If a shipping refund is necessary we will refund EXACTLY the amount that we charged you.  We will not refund additional air mail, express or overnight shipping costs. 


 
 

RETURN SHIPPING INSTRUCTIONS

If you do not follow these simple instructions, your package will not reach us.  It will be stopped by Canada customs and eventually returned to you.
 

  • If it is necessary to ship a product to us from the USA, please use Parcel Post and insure the shipment for your protection.
  • In Canada you can ship to us via insured Parcel Post or Canpar.
  • Do not ship air mail unless you wish to pay the additional expense yourself.

  •  
  • Please DO NOT ship U.P.S. 

  • If you attempt to send a package to us by U.P.S. from the USA, it will be refused at the border and returned to you.
  • ALL SHIPMENTS TO US MUST HAVE OUR RETURN SHIPPING LABEL 
  • CLICK HERE TO PRINT OUR RETURN SHIPPING LABEL
  • ALL SHIPMENTS FROM THE USA MUST SHOW VALUE OF MERCHANDISE FOR CUSTOMS INSPECTION
  • PLEASE ATTACH A COPY OF OUR INVOICE AS PROOF OF VALUE
  • We will not accept C.O.D. shipments, they will be returned to you.

  • PLEASE enclose a note with a full and complete description of the problem with the product and the reason for your return.



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